Refund Policy

Return Eligibility

At CraftHub, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within 30 days of receipt. To qualify for a return, the following conditions must be met:

• Items must be unused and in their original packaging.
• Products must be accompanied by the original receipt or proof of purchase.

Process for Initiating Returns

To initiate a return, please follow these steps:

• Contact our customer service team at support@crafthub.com to request a return authorization.
• Provide your order number and details about the item you wish to return.
• Once your return request is approved, you will receive instructions on how to return the item.

Refund Methods and Processing Time

Refunds will be processed using the same payment method used for the original purchase. Please allow 5-7 business days for the refund to be reflected in your account after we receive the returned item.

Special Cases

We understand that sometimes things go wrong. In the case of special situations, we will handle the process as follows:

• Damaged Items: If your item arrives damaged, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or refund.
• Wrong Items: If you receive an incorrect item, please notify us within 7 days of receipt, and we will provide instructions for returning the wrong product and sending the correct one.

Exceptions to the Policy

Some items may not be eligible for return due to hygiene or safety reasons. These include:

• Opened or used consumable products.
• Custom or personalized products.

If you have any questions about the eligibility of an item for return, please reach out to our customer service team for clarification.

Thank you for choosing CraftHub! We appreciate your support and look forward to helping you unleash your creativity.